"And by the incantation of this verse, scatter, as from an unextinguished heart ~ ashes & sparks, my words among mankind!" ~ Ode to the West Wind

Tag Archives: VA philippines

solutions, virtual assistance, tara estacaan, business consultancy

Question: Are you selling your services?

The real deal is, people do not buy your services.  If I may say it candidly, no person buys financial planning, no one buys consultancy, no one buys coaching.

Then what sells?

People buy solutions. Think of this: you do not go to your doctor just to get injected, or to get medicine. You go to your doctor for a solution to something that is ailing you. The medications are simply tools that the doctor uses to treat your health problem. You pay for the doctor’s service because you trust that his diagnosis is the right one. You don’t go to any doctor but the one you have proven to suggest the methods so you can recuperate.

People in the business realm will sense when you are too focused on yourself and only bent on how you can gain from them. This character will not allow you to succeed in fostering business with them on a long term basis.

Consequently, when people know that you are constantly reliable to provide them a solution, people come to you to get your services. Hence, services are not what you are selling. People buy YOU– your competence for handling problems and applying due solutions to your client’s needs.

Take the spotlight away from you and shift that concentration on your clients or customers.

Individuals and likewise, corporations, decide to hire people that they trust can solve their problems for them. They must also know all solutions you can offer to their problems and the results that will take place, if they decide to hire your service.

People, essentially, buy your intelligence and your smarts. They want someone that can transmit a positive impact on their lives and their endeavors. The more you bring focus in perceiving their problems, the more you earn their trust that you are the right person they have to be working with.

In the end, you are actually selling the relationship, that which your client can obtain when they hire you. It is never services you sell as the product itself.

You give first, in order to gain. Goodwill to others, definitely, yields conquest!

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work must have a heart

Communications and technology are quick to evolve, and as a result, more people are finding themselves working online. Interaction between people has eventually changed to computer-to-computer communication. So a crucial part in giving and getting high quality work can start with a pleasant relationship with people one is working with.

In this world of pc-to-pc communication, maintaining a good relationship in the virtual workplace cannot be underrated. Why? What was considered good behavior several years ago, is still considered good behavior today. Values are still values, and they will remain that way. Read on…

Remember your simple courtesies such as “Thank you”. You are interacting with humans, albeit in the virtual setting. Because of this, you need to cultivate a relationship with them. Just when you think that courtesies are not useful anymore, you can be mistaken with that notion. Appreciation and gratitude can never become obsolete. As human beings, we still value kindliness and politeness in the workplace. Rude behavior, will not, in any situation, be an acceptable conduct when working together.

Be reachable. You can get and receive updates through IM, email or any form of communications that you are comfortable with. You may also want to choose the phone over these methods. As long as the team can benefit, select a preferred line of communication to facilitate easy receipt of messages from both your ends.

Your office hours should be a settled thing. It would also be good if you set fixed working hours for the sake of communication. When the other end knows what time to reach you, it will be easy for your client, boss or colleagues to contact you.

Provide status report for your work. It will become easier for others to track where you are progressing in the work that you have been assigned. People still work in teams in the online office. So give your team an idea how far you have gone with the tasks given to accomplish. A timeframe would help you work your pace, as well as, keep track with others’ achievements on a project, too.

Take these as your helpful hints!

Happy working!